How can we help?
Answers for ordering fabric, made-to-order products, custom work, shipping, and returns.
How is fabric sold?
Fabric may be offered by the half yard, full yard, or full bolt. Available purchase units are listed on each product page.
Can cut fabric be returned?
No. Fabric cut for an order is final sale and cannot be returned or refunded. Other products can use their own return policy.
What does made to order mean?
The item is produced after purchase. Its current production estimate appears on the product page and may change during busy seasons.
Can I request a custom template or piece of jewelry?
Yes. Submit measurements, colors, budget, timing, and reference images through the custom-work form. We will respond with a quote.
Will a custom order require a deposit?
Some projects will. The deposit amount is determined individually and will be clearly shown on the quote before you accept it.
How is shipping calculated?
Depending on the product, shipping can be free, flat-rate, or calculated using a carrier service. The final method and amount are shown before payment.