Returns and refunds

Pre-launch draft — final business and legal review is required before public sales begin.

Product-specific policies

Return eligibility is displayed on each product page and recorded with the order.

Cut fabric is final sale and cannot be returned or refunded.

Custom and personalized work becomes final sale when production begins. Quote and deposit terms are provided before acceptance.

Unused eligible items may be returned within the period stated on the product page. Customers should contact support before returning an item.